Receiving a package

Information in English

My Delivery – Information about your package

You have a package on its way to you with Burd Delivery. Below you can find all the information about your delivery and how you can make changes if needed.

When your package is on the way

Please check that your phone number (without country code) and address are correct.

Note: Our drivers do not have keys to locked apartment entrances.

On delivery day

Between 16:15 and 19:30 you will receive an SMS from Burd Delivery when the driver starts the route.

The SMS contains:

With the live tracker, you can:

At delivery

The driver delivers according to your instructions in Min Levering.

If no authorization is given, the driver rings your doorbell. If there is no answer, the driver will call you.

Deliveries are always documented with a photo of the package at the delivery location (sent by e-mail if left with authorization).

After delivery, Min Levering is updated, and you can also rate your experience to help us improve.

Additional information

All delivery photos are stored securely in Burd Delivery’s cloud system (never on the driver’s phone).

Your delivery is CO₂ compensated – we offset all emissions connected to your delivery through UN-supported projects.

We only use your data (name, address, phone number, e-mail) to complete your delivery.

We do not sell your data or use it for marketing.You can read our full privacy policy here: Privacy Policy

Support

If there was an issue with the delivery, you can get additional information and support from our customer support